What our Customers say...


Super responsive! Compassion unlike any other restoration company! Highly recommended.

Great service, excellent team, expert work!

Wonderful group who care about the work they do and the people they work for.

SERVPRO was easy to work with and answered all our questions. They were timely in getting the job done and very polite.

Very professional and great follow through! Made a very difficult situation a little more bearable. Special thanks to Moses and his crew!

Ishmael, Moises and their crew did excellent work for us after our recent flood. They were great communicators and arrived exactly when they said they would. They worked hard and quickly which allowed us to make plans for reconstruction. Their courtesy, friendliness, and professionalism added much to an outstanding job!

SERVPRO of North Whitfield and Catoosa Counties did a great job for us on a water claim that we had in the basement. They were at our house promptly and did a very good job. Moses and Ismael were courteous, professional and efficient. I would gladly use them again, but I hope we don't have to. Excellent job!

 SERVPRO did the repairs to my neighbors house and he was very pleased with their quality of work. They had his roof tarped in the night of the storm and had the roof repaired in no time.

Heavy rains caused our carpet warehouse to flood. We were able to continue operations the whole time. Everything from start to finish was flawless. Thank you!

Great company. Responded quickly. Got the job done with efficiency and courtesy. 

We have used SERVPRO on two different occasions. In both instances, they provided timely & efficient service.

Very professional from start to finish!

Not knowing what to do when I discovered mold in my rental home, I called SERVPRO. Matt came out and walked me through the whole process. He was even able to provide an estimate onsite.

We decided to move forward, and they were there the next day. Within 3 days, we were ready to move tenants back into our home. Couldn't have been happier with my choice!

If you want things done right, I highly recommend SERVPRO of North Whitfield and Catoosa Counties. Great work!

10 Overall

From start to finish, we had as good of an experience as you can have after a fire. Highly recommend! 

All 10's

5 Stars!

We had a tree fall on our house that led to major roof damage and water damage inside the home. SERVPRO was able to handle the entire job with such professionalism. Thanks so much!

Thank you SERPVRO for all you did! It was truly a pleasure working with you!

Couldn't be happier with our choice to call SERVPRO. The team did an outstanding job. Two thumbs up!

We had a water damage at the dental clinic I own. Matt and the rest of the SERVPRO team were able to get us back in business with no downtime! Great job. 

Our project chief, Charles Head, was amazing. He was meticulous, hard-working, grateful and kind, and he was completely trustworthy. We could not have been more pleased with him and his crew. I do not have one complaint with these men! Not one! If they were local, I would be recommending them to anyone I knew that needed these services. And, there was another man working with Charles from Alabama and I hate that I have forgotten his name. But, please look up who was with Charles on that trip!  That man was quiet and have several kids, and such a hard worker!  From the moment they arrived to the moment they left each night, they did a great job. I have no idea how they kept up their pace. But, I am thankful for all the work they put in for the sake of my parents.

 I know that it took a lot for these men to be away from home for so long. And, I know that bosses usually only hear the not perfect reports. But, I want you to know that you have a wonderful team that represented your company so very well. The process of recovering is hard enough after such an event. It is physically taxing, but also very emotional. So it is important to me that you know that they made both of those burdens lighter! Their work was what they were hired for and they deserve high marks for a job well done. But, their attitudes are really what makes them stand out. 

Thank you for the excellent work. And, thank you from the bottom of our hearts for sending these nice men to help!

I would like to send my compliments to the team that came to Houston after Hurricane Harvey hit.  My parents in Spring, Texas, had 5.5 feet of water in their home from Harvey. They had used SERVPRO in a previous flood, so they called SERVPRO immediately. The team, Matt Pozak and his partner, Jake, were sent to us. Not knowing this team from out of state, we were initially anxious to not be working with a local team. However, they immediately set our minds at ease!  They were tremendous at getting everything covered. They were compassionate towards my parents, and also were thorough, responsive, pleasant and personable. These were all characteristics that set the tone for a wonderful remediation experience. They even somehow got our job started earlier than originally quoted. This was an incredible relief to all of us! Looking back now, I am so thankful that we had this team instead of any other team, local or out of state!!

I used SERVPRO before and they did the job very well. I was pleased with the job.

We Used your service about 8 yrs ago through State farm on our Out building (Garage Apt) Due to MAJOR water pipe damage! Y'all gutted it, cleaned out cleaned up.. DID GREAT JOB

SERVPRO truly made it "Like it never even happened." They cleaned my house and my things, cleaned my laundry, and rebuilt all the damaged rooms. Great to only have to deal with one company for a project like mine!

I didn't even know we had a SERVPRO close to me. I was so happy when I called my agent and he recomended I call SERVPRO as I was famiiar with their commercials. Great to be able to work with a reputable company in such a small town.

Dear Matt and Team,

I know your work is business as usual, for flood recovery, but we know it is surely hard on y'all to be away from home and dealing with such stressful people and situations. So we just wanted to acknowledge the human kindness that is behind your hearts of dedication. We very much appreciate your availability, expertise, and professionalism throughout our ordeal. You've all gone well beyond the extra mile. Please share this note. We LOVE SERVPRO,

Sincerely, Linda and Louis C.

SERVPRO's communication and explanations were excellent. They acted super fast and extremely well to my disastrous situation. They took care of removing personal items with caution care, and expertise. They had a great attitude, were very helpful, and definitely knew what they were doing.

The teams that responded to her call were above and beyond wonderful, professional, courteous and friendly and the fact that they were young men was especially impressive to her. She said "You just don't see that much anymore". She has a son and 3 daughters and said that she hoped that they would give that kind of attention and kindness to persons that they may help. It was not the first time she had a water occurrence but that this company and the teams we have were the Best!

Had it not been for Matt, a whole string of things would not have happened. Mr. Logan stated that he will be sending business to SERVPRO because Matt went that extra mile and helped him when he needed it most. He was able to close on the house in the time he wanted and is very grateful for the assistance.

I hired SERVPRO to clean my HVAC ductwork after seeing their ad on Facebook. I have seen other ads for less money, but when those companies came out to provide an estimate, it was substantially higher, almost like a bait and switch. SERVPRO's over the phone estimate was on spot with the final bill and I couldn't be happier with the results.

What an awesome job SERVPRO did while remodeling my home after my recent mold damage. I knew that these were the guys to turn to for mold, but I had no idea they were licensed to remodel my home. Such a great experience to have one company that can handle the whole job!

SERVPRO could not have been any more professional in my home. They called me each day to update me on how everything was going, made sure my insurance agent knew what was going on, and truly did leave everything, "Like it never even happened.®" I would highly recommend to all my friends and family.

Our hot water heater busted spilling water throughout our entire living space. I couldn't believe water could cause that much damage and was at a complete loss as to what to do. Our insurance company told us to call SERVPRO and they were onsite within an hour. The project took about 3 days, but they truly did make it like it never even happened!

We had a grease fire on the week before Christmas. The whole house was damaged by smoke, leaving us to scramble to try and find where the family was going to spend Christmas. We called SERVPRO and not only did they begin work that day, they worked through the weekend in order to get us back in our home by Christmas Eve. We were able to celebrate Christmas with our family at our home, and it was cleaner than ever!

Great job on the cleanup! We had sewage back up in our home. The site and smell were unbearable. The guys at SERVPRO should be blessed many times over for the work they do. Our house was like new again and I couldn't be happier with their services.

We had a water damage at our home a few years ago. We thought we got all of the water up, but years later, we both began feeling sick. We called SERVPRO Counties up to come and provide a mold inspection. Sure enough, we had mold. SERVPRO not only cleaned the mold, but communicated with us throughout the entire process giving us peace of mind. Great job guys!!

We were on vacation when we got the call from our neighbor that our home was on fire. We had used SERVPRO Counties in the past for a water damage, and they were the first company that came to mind when we learned we had a fire. From start to finish, SERVPRO treated us like family and made the whole process so much easier to cope with. I couldn't be happier with the final results!

We had a large water damage on or building that is over 5000 square feet. The guys arrived less than an hour after we called them and immediately took over. When we came in the next morning, we couldn't have been more impressed by how clean everything was, and the amount of equipment they had helping us to dry everything out. I can't say enough about their fast, professional response and the ability to get the job done!

We came home to a broken hot water heater and there was water everywhere. The SERVPRO team did a great job getting everything back in order quickly! Thanks again!

Ismael and team did a wonderful job in my home. Very polite, courteous, and professional. They even called every day to make sure I was happy with the progress. 

Thank you, thank you, thank you. Your quick response and excellent service were blessing. 

Very pleased with services. Quick to respond and great communication throughout the process.