SERVPRO of North Whitfield & Catoosa Counties Employee Photos

male employee in black shirt

Ryan Ard


Ryan is our Sales and GENERAL MANAGER at SERVPRO of Chattooga, Dade and West Walker Counties. He is fairly new to our franchise but has already made a big impact! Ryan’s responsibilities include managing every branch of our business minus HR and accounting. He also develops and implements annual marketing plans, which helps promote our franchise services and creates a diverse customer base. He aims to improve customer satisfaction to make sure you have the highest quality experience!

Darlene Sullivan

Office Manager

Darlene has been with SERVPRO for more than six years. She serves as our office manager and her responsibilities of managing estimates, coordinating with our production crew, billing customer's insurance companies and compliance are vital to holding SERVPRO together! She is certified by the IICRC in Water Restoration and is Xactimate Level III certified. Born and raised in Trenton, Georgia, Darlene is always making people smile, which may have something to do with her past experience working as a clown for her local ministry! Give us a call and speak to Darlene - she is wonderful!

Male in a blue shirt in front of a SERVPRO sign

Joshua Roberts

Reconstruction Manager

Joshua Roberts is the Reconstruction Manager for SERVPRO of Chattooga, Dade, and W. Walker Counties. He's been been in the insurance construction world for the past 10 years. He and his team are ready, willing, and highly qualified to make it like a fire or flood never even happened to your home or business. 

female employee with short hair and glasses

Tonya Crumsey

Accounting and HR Administrator

Tonya serves as our Accountant and Human Resources Administrator at SERVPRO of N. Whitfield & Catoosa counties. While she is primarily responsible for accounting and human resource duties, she wears many hats and is always willing to get things done. While being fairly new to SERVPRO, Tonya brings a wealth of financial and corporate knowledge to the organization. Tonya works within the leadership team here to ensure that the company is run efficiently. 

male employee with mustache and black shirt

Charles Head

Warehouse and Inventory Manager

Charles is our warehouse and inventory manager at SERVPRO of North Whitfield and Catoosa Counties! A valuable member of our team, Charles is primarily responsible for keeping the warehouse organized, ensure all equipment is working properly, and keeping our SERVPRO vehicles maintained. Charles been married for 35 years to his wife Tammy, and enjoys spending time with his grandchildren. He has been with us for more than a decade. We are proud to have Charles on our team!

headshot of male smiling with dark hair in front of a SERVPRO sign

Andrew Shields

Business Development Representative

Andrew is a native of Ringgold, Georgia, spending many of his younger years growing up in Atlanta. He is a music lover and an avid Atlanta Braves fan. Andrew is a proud husband to his wife, Jami, and a loving father to his two sons. Andrew is here to help build strong relationships between SERVPRO and business owners. 

Headshot of a male with dark hair in front of a SERVPRO sign

Drew Wheeler

Sales and Marketing Representative

Drew is our Sales and Marketing Representative here at SERVPRO of North Whitfield & Catoosa Counties. He was born and raised in Dalton, GA and comes to us with 9 years of sales & marketing experience. In his spare time, he creates & distributes apparel, stays strong in his faith, and enjoys sports. His responsibilities here at SERVPRO involve building relationships with insurance agents and local business owners in order to provide mitigation services. 

Woman with long hair in a grey shirt in front of a SERVPRO sign

Morgan Powell

Job File Coordinator

Morgan Powell is our Administrative Assistant/Job File Coordinator. She brings over 6 years of customer service experience, which is great since she is one of the direct points of communication with our customers and agents. Morgan was born in Virginia, but was raised in Florida & Georgia. Her previous experience and training makes her a great addition to our office staff and she looks forward to assisting you through your fire, water, mold, and sanitization clean up process. 

Alberto Rosado

Production Technician

Alberto is a production technician here at SERVPRO of North Whitfield and Catoosa Counties. A hard worker, Alberto assists with general labor tasks. He  currently resides in Dalton, Georgia and is happy to serve his home state. When he has time, Alberto enjoys watching soccer. Alberto has been with us for more than two years and we are grateful for his hard work!

headshot of male technician

David Herbstritt


David Herbstritt is a technician at SERVPRO of Chattooga, Dade, and W Walker. He's from Chicago but currently resides in Georgia. David is a student at chattanooga state and we are privileged to have him on our team!

headshot of male technician with black hat on, and black hoodie

David Ard


David Ard is a technician at SERVPRO of North Whitfield & Catoosa Counties. He's from Jacksonville FL but currently resides in Chattanooga TN. We're excited to have him as a new member of our team. 

headshot of male technician short dark brown hair with black jacket on.

Nami J. Pollard


Nami is a technician at SERVPRO of North Whitfield & Catoosa Counties. He's from Chattanooga TN and we're excited to have him as a new member of our team.